FAQ's

We accept the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• Paypal
• Amazon Pay

Yes, please read our privacy policy to view the full details on how we protect your privacy and personal information.

Yes, we often restock items that are sold out within a matter of days. Please visit our store again to see what popular items we brought back to our online store. You may also contact the Customer Support team to check availability.

After your order is placed, you have 60 minutes to contact the Customer Support team. Due to our efforts to ensure that you receive your order as quickly and accurately as possible, after that time we are unable to cancel or make changes to your order.

Sizes will vary from product to product. Be sure to check the product description for a sizing guide for each product.

You can fill out a form to contact the customer support team.

You may view the status of your order by going to www.HenleyBeauty.com website and clicking on Track Order. Check your order status with your tracking number sent to your email address.

Confirmations are sent via email within 30 minutes when

• Your order has been received, or
• Your shipment has been processed, based on the valid email address provided to us.

If you did not receive any confirmation emails, please check your email spam filter. Select HenleyBeauty.com as a trusted website domain in your spam filter.

To avoid any duplicate orders, please contact the Customer Support team to verify your order has been placed before resubmitting your order.

Please allow 24 to 48 hours for your order status to change after placing an order excluding Saturdays, Sundays, and holidays.

There are several reasons why your order may have been cancelled:

• The item(s) sold out.
• There is a delay in replenishment for your item(s).
• We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If Henley Beauty was unable to verify the billing information that was entered on the order or if the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled.

If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.

If you still need assistance, please contact us.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within a few business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Support team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

You can fill out a form to contact the customer support team.

Henley Beauty offers standard delivery for all orders, both shipping in the US and internationally.

Henley Beauty ships to all 50 US states, the U.S. territories, P.O. Boxes and APO/FPO addresses. U.S. territories include: American Samoa, Guam, Puerto Rico, and the U.S. Virgin Islands, as well as some international countries.

As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Track your package with that tracking number until it reaches your doorstep.

Henley Beauty is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer support team so we can assist you.

You can fill out a form to contact the customer support team.

Online purchases made through the HenleyBeauty.com are valid for exchange, or return with refund within 30 days from the ship date. Your order tracking information can be referenced to calculate the last day you may return your merchandise by mail.

All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. All items must be in the original packaging. All returned items must be accompanied by the original receipt and customs documents (if applicable).

Sale merchandise, cosmetics, underwear, select lingerie, and other items deemed to be personal items, are all final sale items and cannot be returned or exchanged, unless required by law.

View our Return Policy for more information.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

You can fill out a form to contact the customer support team.